Frequently Asked Questions (FAQ)
1. What materials are your duckbill caps made of?
Our caps are made from high-quality fabrics such as washed cotton, twill, corduroy, and denim, selected for comfort, breathability, and durability.
2. Are your caps suitable for all seasons?
Yes! We offer lightweight styles for summer and warmer, thicker options like corduroy for fall and winter.
3. Do you offer different sizes?
Most of our caps are adjustable with a strap or buckle, fitting most head sizes comfortably. Size details are provided on each product page.
4. How do I clean my cap?
We recommend spot-cleaning with a damp cloth. For deeper cleans, hand wash with mild detergent and air dry. Avoid machine washing.
5. Will the cap lose its shape over time?
Not if properly cared for. Our structured designs are made to hold their shape with regular use and gentle handling.
6. Are the caps unisex?
Yes. All our caps are designed to be gender-neutral and stylish for everyone.
7. Can I return or exchange my order?
Yes, we offer a 30-day no-questions-asked return and exchange policy. The product must be unworn and in its original packaging.
8. How do I start a return or exchange?
Simply email us at support@evely.shop within 30 days of receiving your order. We’ll guide you through the process.
9. What if the cap doesn’t fit or suit me?
No worries! If you’re not satisfied, you can return or exchange it within 30 days—no reason needed.
10. How long does shipping take?
We typically process orders in 1–3 business days. Standard delivery takes 5–7 business days within the United States.
11. Do you ship internationally?
At the moment, we only ship within the United States. We hope to expand internationally soon.
12. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
13. Are sold-out caps restocked?
Some designs are limited edition. If a style sells out, we may not restock it—be sure to grab your favorite before it’s gone!
14. Is gift wrapping or packaging available?
We don’t currently offer gift wrapping, but our caps are shipped in sleek, protective packaging that makes a great impression.
15. What if my item arrives damaged?
Please contact us within 48 hours of receiving your package with photos of the issue. We’ll arrange a replacement or refund immediately.